All Deliveries to UK addresses are sent via First Class Royal Mail. We aim to dispatch your items within 3 working days. Delivery usually takes between 3-5 working days from the date of dispatch. Please allow an extra 2-3 days over a bank holiday weekend.
We send our items via the Royal Mail. Deliveries should arrive within 3-5 working days of being posted. The Royal Mail state that 90% of their First Class mail arrives the next day, and 90% of their Second Class mail arrives in 2 days, but if yours doesn’t they have the following advice:
Is it less than 4 working days since the item was posted to you?
If so, hold tight, it’s probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.
Has it been between 4 and 14 working days since the item was posted to you?
If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
Have 14 working days passed since the item was posted to you?
The Royal Mail will now class your item as lost. You must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the Royal Mail in regard to this. When we receive your emailed declaration we will either send you a replacement or give you a refund.
Please send us an email at [email protected], stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and your letter will be used as evidence.
NOTE: We cannot refund or replace items that the Royal Mail has lost until after 14 working days have passed.